Posted: February 18th, 2022
Customer sentiment analysis process
The significance of consumer sentiment research and its applications should be evident by now. Global consumer sentiment research or sentiment analysis is an essential source of information for trading and investment. Here are a few methods for conducting client sentiment analysis:
Gather customer feedback through live option
Collecting client data via live chat may be helpful in training or testing your customer sentiment model to improve its accuracy. The collected chat data can then be used as a critical data point for determining how well your chatbots perform. Such client feedback can be acquired as follows:
Here are a few methods for gathering reliable client information via live chat:
To obtain reliable information on client attitudes, solicit feedback at as many touchpoints as feasible. This lets you consider every piece of information and also ensures that the client has enough time to provide feedback at each touchpoint.
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